Shipping policy

DAMAGED SHIPMENTS

In the event that you receive an order that has been damaged in transit – please do not throw anything away. Photos must be taken of the outside of the box, inside of the box, packaging materials and any damaged contents. The shipping carrier also may need to inspect the package in the event of a claim. If there is no evidence to support a claim, we cannot proceed with a claim. For us to be able to help you, the damage must be documented thoroughly and reported within 1 business days of receiving the order.

We use USPS shipping. The shipping carriers base their rates on the weight of the package(s), service chosen, destination and dimensions of the box. The shopping cart is able to accurately calculate shipping for most orders. 

SHIPPING ADDRESS CORRECTIONS

It is vital that you enter all the correct details for your shipping address including apartment or suite numbers where they apply.  Any charges for address corrections or re-shipments will be passed on to the customer if the address provided to us is incorrect in any way. As small business  our profit margins are too low to absorb these costs. 

Common mistakes are wrong zip codes, lack of road directions (SW, NE etc), lack of "Street", "Avenue", "Terrace" etc after the street name and lack of the apartment/suite/unit numbers associated with the address. Please also be aware of your browser's auto-fill feature and make sure it is not entering incorrect information.

The shopping cart does give you a chance to review your entire order including the address before you check out. Please take that time to ensure your details are correct. The shipping label is generated from the information that you enter on your order.